Magic Jack Complaints
Magic Jack phone is a controversial addition to voip phones. It’s being talked about a lot on the internet because of its cheap price and terrible customer service. If you search on the web, it seems like everyone and their dog are complaining about how this product doesn’t work.
Most users are happy with this new product as it saves them a lot of money on their phone bill. At times a happy customer will give some input on their positive experience.
The Magic Jack is not expensive to buy and try out to see if it will work for you. If making a lot of long distance calls is part of your life, then this product could save you hundreds of dollars a year, if not more. Long distance calls are free in the United States and Canada.
Most of the time when people do have problems using Magic Jack, it is because of issues with their computer that are causing an incompatibility with the phone service. This could be that your usb ports aren’t good enough for the magic jack. Try using it with an a/c powered usb hub and see if that solves your problems. Sometimes the simplest things can solve a large annoying problem.
Conflicting programs that you may have on your computer can also cause issues. Make sure that your computer updates are current. If you still can’t get it to work, try it on another computer if you can. If it works on another computer but not yours, then the problem is with your computer.
There are many complaints about this company because of the customer service. Their customer service is only available through email or live chat. Even though the tech support people try to be helpful it seems that they may not know enough about this product to be very helpful.
You may return the device if it is found to be defective. This usually is after hours of discussion and troubleshooting by the support crew of the company. You may want to do some testing on your own before contacting the company so that you know it isn’t the fault of your computer system or internet connection.
Upgrades occur from time to time and should occur automatically if you have to device plugged into your computer and your computer is on. These upgrades help the device to work better and to have more phone numbers available.